Shipping policy

Last updated: October 9, 2026

Thank you for shopping with GSWR LLC. This Shipping Policy explains how order processing, shipping, tracking, and delivery are handled for purchases made through officialgswr.com.

ORDER PROCESSING

Most GSWR products are produced, prepared, or fulfilled after an order is placed. Processing times may vary depending on the product, size, color, availability, and fulfillment location.

Most orders are processed within approximately 2–7 business days before shipment. During product launches, holidays, sales, or periods of high order volume, processing may take longer.

Business days do not include weekends or U.S. federal holidays.

Once an order has entered production or fulfillment, we may be unable to make changes or cancel the order.

SHIPPING TIMES

Shipping times begin after your order has been processed and shipped.

Estimated delivery times may vary depending on your location, carrier, fulfillment center, customs processing, weather conditions, and other circumstances outside of GSWR’s control.

Typical estimated shipping times are:

United States: approximately 3–10 business days after fulfillment.

International Orders: approximately 7–21 business days after fulfillment, although customs processing may result in additional delays.

These delivery estimates are not guarantees.

TRACKING INFORMATION

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has shipped.

Please allow time for the shipping carrier to update tracking information after your shipping confirmation is sent.

In some cases, tracking may take 24–72 hours to begin showing movement.

MULTIPLE PACKAGES

GSWR works with multiple fulfillment partners and facilities. If your order contains multiple products, your items may be produced or shipped from different locations.

As a result, your order may arrive in more than one package and on different dates.

You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise stated during checkout.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country

If you notice an error after placing your order, contact us immediately at officialgswr@gmail.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

GSWR is not responsible for orders delivered incorrectly because the customer entered an incomplete or incorrect shipping address.

DELAYED SHIPMENTS

Shipping and delivery dates are estimates only.

GSWR is not responsible for carrier delays or delays caused by circumstances outside of our reasonable control, including:

  • Severe weather
  • Carrier disruptions
  • Customs delays
  • Incorrect addresses
  • Holiday shipping volume
  • Natural disasters
  • Government restrictions
  • Transportation interruptions

If your tracking information has not updated for an extended period, please contact us and we will assist you with determining the status of your shipment.

LOST OR MISSING PACKAGES

If tracking shows that your package is still in transit but appears significantly delayed, please contact us at officialgswr@gmail.com.

If tracking shows an order as delivered but you cannot locate it, please first:

  1. Check around your delivery location.
  2. Check with household members or neighbors.
  3. Verify the shipping address on your order.
  4. Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, contact us so we can review the situation with you.

GSWR cannot guarantee replacement or reimbursement for packages confirmed as delivered by the shipping carrier, but we will make reasonable efforts to assist with carrier inquiries.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible at officialgswr@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Clear photographs of the packaging, when applicable

We will review the issue and determine the appropriate resolution in accordance with our Refund Policy.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country unless those charges were collected at checkout.

Customs policies vary by country, and GSWR does not control customs processing times or fees.

International customers are responsible for ensuring that the products they order may legally be imported into their destination country.

RETURNED OR REFUSED PACKAGES

Orders that are returned to the sender because of an incorrect or incomplete address, failure to collect the package, refusal of delivery, or another customer-related delivery issue may require additional shipping charges before they can be reshipped.

Any refund eligibility for returned packages will be determined according to our Refund Policy.

CONTACT US

If you have questions regarding your shipment or order, contact:

GSWR LLC
Email: officialgswr@gmail.com
Phone: +1 860-329-7055

Please include your order number when contacting us regarding an existing order.